Privacy policy.

Last updated: April 15, 2025

At Thread & Crumb, your privacy matters to us. This Privacy Policy explains what personal information we collect, how we use it, and how we keep it safe. By using our website, you agree to the terms outlined below.

1. What We Collect

When you visit our website, make a purchase, subscribe to our newsletter, or contact us, we may collect the following information:

  • Personal Information: Name, email address, billing and shipping address, phone number (if provided), payment information (processed securely via third-party services like Stripe or PayPal).

  • Order Details: Products purchased, order history, and preferences.

  • Technical Information: IP address, browser type, device information, and browsing behavior through cookies and analytics tools.

2. How We Use Your Information

We only collect what we need to provide you with a smooth, personalized experience. Here’s how we use the information:

  • To process and fulfill orders

  • To send order updates and shipping notifications

  • To respond to your questions or concerns

  • To improve our products, website, and customer experience

  • To send occasional marketing emails or product updates (you can unsubscribe anytime)

We do not sell, rent, or trade your personal information to third parties.

3. Sharing Your Information

We only share your information with trusted third-party services necessary to operate our business, including:

  • Payment processors (e.g., Square)

  • Shipping carriers (e.g., USPS, UPS)

  • Email marketing platforms (for newsletter and updates)

  • Website analytics tools (like Google Analytics)

These third parties have their own privacy policies, and we recommend reviewing them for peace of mind.

4. Cookies & Tracking Technologies

Thread & Crumb uses cookies to:

  • Remember items in your cart

  • Analyze site traffic and improve the website

  • Personalize your shopping experience

You can control or disable cookies in your browser settings, but some features of our site may not function properly without them.

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy (for example, order history or legal tax reporting). You can request deletion of your information at any time by contacting us at support@threadandcrumb.com.

6. Your Rights

Depending on where you live, you may have rights including:

  • Accessing the personal data we hold about you

  • Requesting corrections or updates

  • Asking us to delete your information

  • Opting out of marketing communications

  • Withdrawing consent for data use (where applicable)

To exercise any of these rights, please contact us at support@threadandcrumb.com.

7. Data Security

We take your privacy seriously. Our site uses secure HTTPS encryption, and we only use trusted third-party processors that follow strict security protocols.

That said, no method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.

8. Children’s Privacy

Thread & Crumb does not knowingly collect personal information from children under the age of 13. If we become aware that we’ve collected such information, we will delete it immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with an updated “Last updated” date at the top. Continued use of our site after changes means you accept those changes.

10. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy, feel free to reach out at:

Email: heythere@threadandcrumb.com